{"id":30286,"date":"2025-02-25T17:36:23","date_gmt":"2025-02-25T15:36:23","guid":{"rendered":"https:\/\/www.aedea.es\/aedea-lab\/"},"modified":"2025-11-04T10:48:37","modified_gmt":"2025-11-04T08:48:37","slug":"aedea-lab","status":"publish","type":"page","link":"https:\/\/www.aedea.es\/ca\/aedea-lab\/","title":{"rendered":"Aedea Lab"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"30286\" class=\"elementor elementor-30286 elementor-30269\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f74c69 e-flex e-con-boxed e-con e-parent\" data-id=\"6f74c69\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfd7a6c elementor-widget elementor-widget-template\" data-id=\"cfd7a6c\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"32750\" class=\"elementor elementor-32750 elementor-32724\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2041b43 e-con-full e-flex e-con e-parent\" data-id=\"2041b43\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-316d7e8 elementor-widget elementor-widget-heading\" data-id=\"316d7e8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aedea Lab<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-30f9f14 e-flex e-con-boxed e-con e-parent\" data-id=\"30f9f14\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dab25d elementor-widget elementor-widget-spacer\" data-id=\"9dab25d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ad2840b e-flex e-con-boxed e-con e-parent\" data-id=\"ad2840b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8eee36b e-grid e-con-boxed e-con e-child\" data-id=\"8eee36b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a84cd47 e-flex e-con-boxed e-con e-child\" data-id=\"a84cd47\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78f1f38 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"78f1f38\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"333\" src=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2016\/02\/5-editada1.jpg\" class=\"attachment-full size-full wp-image-26817\" alt=\"\" srcset=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2016\/02\/5-editada1.jpg 500w, https:\/\/www.aedea.es\/wp-content\/uploads\/2016\/02\/5-editada1-300x200.jpg 300w, https:\/\/www.aedea.es\/wp-content\/uploads\/2016\/02\/5-editada1-272x182.jpg 272w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-927393b e-flex e-con-boxed e-con e-child\" data-id=\"927393b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-506dd1b elementor-widget elementor-widget-heading\" data-id=\"506dd1b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aedea Lab<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a17ee63 elementor-widget elementor-widget-text-editor\" data-id=\"a17ee63\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El Contact Center LAB d&#8217;Aedea \u00e9s un espai de generaci\u00f3 de noves idees en evoluci\u00f3 permanent. L&#8217;objectiu \u00e9s desenvolupar un model global de millora de l&#8217;experi\u00e8ncia del client i dels resultats quantitatius i qualitatius de les plataformes. <\/p><p>Davant la necessitat de millorar l&#8217;Atenci\u00f3 al Client i les Accions Comercials, el Servei est\u00e0 dissenyat per obtenir l&#8217;efici\u00e8ncia i l&#8217;efic\u00e0cia necess\u00e0ries per obtenir els resultats \u00f2ptims mitjan\u00e7ant:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-452778a e-flex e-con-boxed e-con e-child\" data-id=\"452778a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-38062a6 e-flex e-con-boxed e-con e-child\" data-id=\"38062a6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9d37de5 e-con-full e-flex e-con e-child\" data-id=\"9d37de5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cfb42f elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"2cfb42f\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ebcd88 e-flex e-con-boxed e-con e-child\" data-id=\"3ebcd88\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f76719 elementor-widget elementor-widget-heading\" data-id=\"8f76719\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Observaci\u00f3 i An\u00e0lisi de la situaci\u00f3.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8dbaa1d e-flex e-con-boxed e-con e-child\" data-id=\"8dbaa1d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d8c8fdd e-con-full e-flex e-con e-child\" data-id=\"d8c8fdd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ac7973 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"3ac7973\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51fe738 e-flex e-con-boxed e-con e-child\" data-id=\"51fe738\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bdb6701 elementor-widget elementor-widget-heading\" data-id=\"bdb6701\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Desenvolupament d'Estrat\u00e8gia i Disseny de les accions<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3233fdf e-flex e-con-boxed e-con e-child\" data-id=\"3233fdf\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-86cb9fe e-con-full e-flex e-con e-child\" data-id=\"86cb9fe\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54f0448 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"54f0448\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c136214 e-flex e-con-boxed e-con e-child\" data-id=\"c136214\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b145c9e elementor-widget elementor-widget-heading\" data-id=\"b145c9e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Desenvolupament de tecnologies d'intel\u00b7lig\u00e8ncia artificial per millorar les interaccions dels usuaris.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9832ccb e-flex e-con-boxed e-con e-child\" data-id=\"9832ccb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-13cb693 e-con-full e-flex e-con e-child\" data-id=\"13cb693\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ccd6a5 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"1ccd6a5\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a972ae8 e-flex e-con-boxed e-con e-child\" data-id=\"a972ae8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fc7d88 elementor-widget elementor-widget-heading\" data-id=\"7fc7d88\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">UAT (user acceptance testing). Test a les nostres plataformes.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-333afed e-flex e-con-boxed e-con e-parent\" data-id=\"333afed\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca81eb4 elementor-widget elementor-widget-spacer\" data-id=\"ca81eb4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4bef1af e-flex e-con-boxed e-con e-parent\" data-id=\"4bef1af\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d98a41a elementor-widget elementor-widget-heading\" data-id=\"d98a41a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Proc\u00e9s de millora del servei<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-200b7d3 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"200b7d3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"920\" height=\"1080\" src=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/03\/proceso_mejora_cat.png\" class=\"attachment-full size-full wp-image-30642\" alt=\"\" srcset=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/03\/proceso_mejora_cat.png 920w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/03\/proceso_mejora_cat-256x300.png 256w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/03\/proceso_mejora_cat-872x1024.png 872w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/03\/proceso_mejora_cat-768x902.png 768w\" sizes=\"(max-width: 920px) 100vw, 920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>El Contact Center LAB d&#8217;Aedea \u00e9s un espai de generaci\u00f3 de noves idees en evoluci\u00f3 permanent. L&#8217;objectiu \u00e9s desenvolupar un model global de millora de l&#8217;experi\u00e8ncia del client i dels resultats quantitatius i qualitatius de les plataformes. Davant la necessitat de millorar l&#8217;Atenci\u00f3 al Client i les Accions Comercials, el Servei est\u00e0 dissenyat per obtenir [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-30286","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.aedea.es\/ca\/wp-json\/wp\/v2\/pages\/30286","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aedea.es\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.aedea.es\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.aedea.es\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aedea.es\/ca\/wp-json\/wp\/v2\/comments?post=30286"}],"version-history":[{"count":13,"href":"https:\/\/www.aedea.es\/ca\/wp-json\/wp\/v2\/pages\/30286\/revisions"}],"predecessor-version":[{"id":33563,"href":"https:\/\/www.aedea.es\/ca\/wp-json\/wp\/v2\/pages\/30286\/revisions\/33563"}],"wp:attachment":[{"href":"https:\/\/www.aedea.es\/ca\/wp-json\/wp\/v2\/media?parent=30286"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}