{"id":32516,"date":"2025-07-09T10:12:50","date_gmt":"2025-07-09T08:12:50","guid":{"rendered":"https:\/\/www.aedea.es\/canal-etic\/"},"modified":"2025-10-27T12:06:07","modified_gmt":"2025-10-27T10:06:07","slug":"canal-etic","status":"publish","type":"page","link":"https:\/\/www.aedea.es\/ca\/canal-etic\/","title":{"rendered":"CANAL \u00c8TIC"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"32516\" class=\"elementor elementor-32516 elementor-32423\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1b9e32 e-flex e-con-boxed e-con e-parent\" data-id=\"f1b9e32\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f900a4 elementor-widget elementor-widget-template\" data-id=\"2f900a4\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"32929\" class=\"elementor elementor-32929 elementor-32426\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d57d0a9 e-con-full e-flex e-con e-parent\" data-id=\"7d57d0a9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-527a040c elementor-widget elementor-widget-heading\" data-id=\"527a040c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CANAL \u00c8TIC<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25c70ca e-flex e-con-boxed e-con e-parent\" data-id=\"25c70ca\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2f9dbb elementor-widget elementor-widget-spacer\" data-id=\"a2f9dbb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff4292b e-flex e-con-boxed e-con e-parent\" data-id=\"ff4292b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccb0a87 elementor-widget elementor-widget-text-editor\" data-id=\"ccb0a87\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A <strong>AEDEA CONTACT CENTER<\/strong> creiem fermament en la import\u00e0ncia de fomentar un entorn segur, \u00e8tic, d&#8217;igualtat i de confian\u00e7a per a tot el nostre personal empleat, clients i socis en general.<\/p><p>Per aquest motiu, hem implementat un s\u00f2lid <strong>Canal \u00c8tic<\/strong> que permet a qualsevol persona reportar possibles conductes indegudes o violacions \u00e8tiques que hagi detectat a la nostra organitzaci\u00f3. Un canal on es pot comunicar qualsevol possible incompliment o irregularitat a l&#8217;organitzaci\u00f3, tal com es descriu a la <strong>Llei 2\/2023<\/strong>, de 20 de febrer, reguladora de la protecci\u00f3 de les persones que informin sobre infraccions normatives i de lluita contra la corrupci\u00f3. <\/p><p><strong><u>QUINS FETS ES PODEN COMUNICAR?<\/u><\/strong><\/p><p>Es pot informar per mitj\u00e0 del Canal \u00c8tic dels fets que consideri que puguin comportar un incompliment de la normativa legal, del Codi \u00c8tic o de qualsevol normativa interna vigent, com:<\/p><ul><li>Conductes relatives al frau i la corrupci\u00f3.<\/li><li>Conductes relatives a la seguretat, salut i higiene a la feina.<\/li><li>Discriminaci\u00f3 i assetjament en el lloc de treball.<\/li><li>Conductes relatives a la seguretat de la informaci\u00f3 i protecci\u00f3 de dades.<\/li><li>Pr\u00e0ctiques anticompetitives.<\/li><li>Conductes contr\u00e0ries als drets humans o danys al medi ambient.<\/li><li>Altres possibles infraccions penals o administratives greus o molt greus.<\/li><\/ul><p><strong><u>PRINCIPIS ESSENCIALS DEL PROCEDIMENT DE GESTI\u00d3:<\/u><\/strong><strong> <\/strong><\/p><p><strong>Confidencialitat:<\/strong> Entenem que la confidencialitat \u00e9s fonamental per encoratjar les persones a presentar comunicacions al canal \u00e8tic. Garantim la confidencialitat absoluta en tot el proc\u00e9s i protegim la identitat de la persona informant en la mesura que permet la llei. S&#8217;hi inclou la possibilitat d&#8217;enviar la informaci\u00f3 de manera an\u00f2nima. <\/p><p><strong>Proc\u00e9s d&#8217;investigaci\u00f3 imparcial:<\/strong> Un cop presentada una comunicaci\u00f3, l&#8217;equip especialitzat encarregat de la gesti\u00f3 del canal ha d&#8217;investigar minuciosament l&#8217;assumpte de manera objectiva i diligent de conformitat amb la normativa interna i la legislaci\u00f3 aplicable. Al llarg de tot el proc\u00e9s s&#8217;han de respectar els drets de les persones involucrades, en particular la presumpci\u00f3 d&#8217;innoc\u00e8ncia. <\/p><p><strong>Protecci\u00f3 contra repres\u00e0lies:<\/strong> No tolerem cap forma de repres\u00e0lia contra les persones informants de bona fe. Estem compromesos a salvaguardar els drets i la integritat dels que s&#8217;atreveixen a comunicar qualsevol irregularitat. Prendrem mesures disciplin\u00e0ries apropiades contra qualsevol individu que prengui repres\u00e0lies contra una persona informant. <\/p><p><strong>Dilig\u00e8ncia:<\/strong> Les persones gestores del canal han de tramitar diligentment les informacions que se&#8217;ls hagi comunicat. En tot cas, s&#8217;ha d&#8217;adoptar la decisi\u00f3 que calgui en el termini m\u00e0xim de tres mesos, llevat de casos d&#8217;especial complexitat que requereixin una ampliaci\u00f3 del termini, cas en qu\u00e8 aquest es pot estendre fins a un m\u00e0xim d&#8217;altres tres mesos addicionals. <\/p><p><strong>Resoluci\u00f3 i seguiment:<\/strong> Un cop conclosa la investigaci\u00f3, prendrem les accions necess\u00e0ries per abordar el problema identificat i, quan sigui possible, prendrem mesures correctives per prevenir futures irregularitats. A m\u00e9s, ens comprometem a mantenir informada la persona informant sobre el progr\u00e9s i la resoluci\u00f3 de la seva comunicaci\u00f3, sempre que sigui possible i ho permeti la llei. <\/p><p><strong> <\/strong><strong> <\/strong><\/p><p><strong><u>COM ES POT ENVIAR UNA COMUNICACI\u00d3?<\/u><\/strong><\/p><p>Hi ha 2 opcions.<\/p><ul><li><strong>Mitjan\u00e7ant l&#8217;app co-resol: <\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c00fd07 e-flex e-con-boxed e-con e-parent\" data-id=\"c00fd07\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c7d0db elementor-widget elementor-widget-image\" data-id=\"2c7d0db\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"571\" height=\"321\" src=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture2.png\" class=\"attachment-full size-full wp-image-30416\" alt=\"\" srcset=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture2.png 571w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture2-300x169.png 300w\" sizes=\"(max-width: 571px) 100vw, 571px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67e0551 elementor-widget elementor-widget-image\" data-id=\"67e0551\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"396\" height=\"625\" src=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture1.png\" class=\"attachment-large size-large wp-image-30420\" alt=\"\" srcset=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture1.png 396w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture1-190x300.png 190w\" sizes=\"(max-width: 396px) 100vw, 396px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a9f478 e-flex e-con-boxed e-con e-parent\" data-id=\"9a9f478\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fcfcff elementor-widget elementor-widget-text-editor\" data-id=\"5fcfcff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li style=\"list-style-type: none;\"><ol><li>Descarregui&#8217;s l&#8217;app co-resol i accepti les notificacions. \u00c9s gratu\u00efta i est\u00e0 disponible a l&#8217;App Store i a Google Play. <\/li><li>Premi el bot\u00f3 \u201c <strong>Faci un clic<\/strong> \u201d i a continuaci\u00f3 introduieixi el codi <strong>AEDEA<\/strong><\/li><li>Seleccioni el bot\u00f3 del canal al qual vol enviar la comunicaci\u00f3.<\/li><li>Escrigui un missatge o deixi una nota de veu, essent el m\u00e9s espec\u00edfic possible. Es poden adjuntar tant imatges com documentaci\u00f3. <\/li><li>Identifiqui&#8217;s o seleccioni l&#8217;opci\u00f3 d&#8217;anonimat. En qualsevol dels casos, cal acceptar la Pol\u00edtica de Privadesa. <\/li><li>Un cop efectuats aquests passos, apareixer\u00e0 a la pantalla un missatge com a justificant de recepci\u00f3 del seu clic.<\/li><li>La comunicaci\u00f3 per al seguiment del clic es far\u00e0 mitjan\u00e7ant un xat segur (s&#8217;hi pot accedir des del bot\u00f3 de xat de la pantalla inicial de l&#8217;app) fins al tancament d&#8217;aquest.<\/li><\/ol><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fb604b elementor-widget elementor-widget-text-editor\" data-id=\"9fb604b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Mitjan\u00e7ant una p\u00e0gina web:<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0369e55 e-flex e-con-boxed e-con e-parent\" data-id=\"0369e55\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82d01db elementor-widget elementor-widget-image\" data-id=\"82d01db\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"900\" height=\"600\" src=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture3.png\" class=\"attachment-large size-large wp-image-30427\" alt=\"\" srcset=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture3.png 998w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture3-300x200.png 300w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture3-768x512.png 768w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture3-272x182.png 272w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11f251c e-flex e-con-boxed e-con e-parent\" data-id=\"11f251c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2405748 elementor-widget elementor-widget-text-editor\" data-id=\"2405748\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"padding-left: 40px;\">S&#8217;hi pot accedir per mitj\u00e0 d&#8217;aquest enlla\u00e7: ( <a href=\"https:\/\/canalco-resol.com\">https:\/\/canalco-resol.com<\/a> )<\/p><ol><li style=\"list-style-type: none;\"><ol><li>S&#8217;ha de pr\u00e9mer el bot\u00f3 \u201c <strong>Faci un clic<\/strong> \u201d i a continuaci\u00f3 introdueixi el codi <strong>AEDEA<\/strong><\/li><li>Seleccioni el bot\u00f3 del canal al qual vol enviar la comunicaci\u00f3.<\/li><li>Escrigui un missatge o deixi una nota de veu, essent el m\u00e9s espec\u00edfic possible. Es poden adjuntar tant imatges com documentaci\u00f3. <\/li><li>Identifiqui&#8217;s o seleccioni l&#8217;opci\u00f3 d&#8217;anonimat. En qualsevol dels casos, cal acceptar la Pol\u00edtica de Privadesa. <\/li><li>En aquest cas, juntament amb el justificant de recepci\u00f3, apareixer\u00e0 a la pantalla un Identificador i un PIN \u00fanics per al clic enviat, que s&#8217;haur\u00e0 de guardar a part per seguretat, per mantenir m\u00e9s endavant la comunicaci\u00f3, mitjan\u00e7ant un xat segur, sobre l&#8217;estat del clic.<\/li><li>Per saber si hi ha un nou missatge al xat, o es vol aportar m\u00e9s informaci\u00f3, cal anar a l&#8217;enlla\u00e7 d&#8217;inici <a href=\"https:\/\/canalco-resol.com\">https:\/\/canalco-resol.com<\/a> i pr\u00e9mer el bot\u00f3 \u201c <strong>Accedeixi a un clic anterior<\/strong> \u201d i introdueixi el codi <strong>AEDEA<\/strong>, aix\u00ed com l&#8217;Identificador i el PIN que s&#8217;ha desat.<\/li><\/ol><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19e61e5 elementor-widget elementor-widget-text-editor\" data-id=\"19e61e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ff0000;\"><u>Important<\/u> :<\/span><\/p><p>Aquest canal \u00e8tic no \u00e9s un servei d&#8217;emerg\u00e8ncies. No s&#8217;ha de fer servir aquest canal per informar sobre situacions que comportin una amena\u00e7a immediata. Si necessita assist\u00e8ncia en una situaci\u00f3 d&#8217;aquest tipus, si us plau, contacti amb les seves autoritats locals i utilitzi els canals definits a aquest efecte. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c182589 e-flex e-con-boxed e-con e-parent\" data-id=\"c182589\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f78b79 elementor-widget elementor-widget-spacer\" data-id=\"9f78b79\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A AEDEA CONTACT CENTER creiem fermament en la import\u00e0ncia de fomentar un entorn segur, \u00e8tic, d&#8217;igualtat i de confian\u00e7a per a tot el nostre personal empleat, clients i socis en general. Per aquest motiu, hem implementat un s\u00f2lid Canal \u00c8tic que permet a qualsevol persona reportar possibles conductes indegudes o violacions \u00e8tiques que hagi detectat [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-32516","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.aedea.es\/ca\/wp-json\/wp\/v2\/pages\/32516","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aedea.es\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.aedea.es\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.aedea.es\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aedea.es\/ca\/wp-json\/wp\/v2\/comments?post=32516"}],"version-history":[{"count":8,"href":"https:\/\/www.aedea.es\/ca\/wp-json\/wp\/v2\/pages\/32516\/revisions"}],"predecessor-version":[{"id":33433,"href":"https:\/\/www.aedea.es\/ca\/wp-json\/wp\/v2\/pages\/32516\/revisions\/33433"}],"wp:attachment":[{"href":"https:\/\/www.aedea.es\/ca\/wp-json\/wp\/v2\/media?parent=32516"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}