Dedicated services

Services with exclusive dedicated agents are ideal for outsourcing projects that require technical integration processes and very specific knowledge. This allows you to count on a highly trained team with extensive knowledge of all the details and specific circumstances of your business.

Outbound services

Visits Arrangements
Business agendas
Calls for events
Cross-selling and upselling actions
Customer reactivation campaigns
Follow-up of customer marketing actions
Customer satisfaction
Telephone audits

Inbound services

Customer Care: Comprehensive service.
Customer Service.
Handling complaints and incidents
24×7 Help Desk and After Sales Service
Information on products and services
Campaigns and promotions campaigns
Remote sales and remote promotions.
Remote secretarial services.

Internet & Mobile center & BPO

Web browsing support
Automated customer service (IVR, Voice portals…)
Multichannel services.
SMS, e-mail, call back, chat, click to call.
Social Media management
Email Management
Back office for administrative processes

In-house services

Our platform offers the best technological and human resources for providing services to your company. Likewise, on request, and for certain volumes, we can also provide Contact Center services using the “implant” format, which involves locating our platforms very close to you.

SOLUTIONS

Shared services

For small to medium size services, our “Shared Service” modality allows you to optimize the cost of your project. This solution involves sharing a pool of highly trained agents (maximum 5 different services per agent), who are capable of handling and managing your service with the highest quality.

Is a shared service convenient for me?