Shared services

For small to medium-sized services, our “Shared Service” modality allows you to optimize the cost of your project.

The solution consists of sharing a pool of highly trained agents (maximum 5 different services per agent), each capable of providing the highest quality service.

In our Shared Service, you will only pay for calls that are handled. Alternatively, you can benefit from pricing based on call packs, which will allow you to adapt the activity to your volume and seasonality.

Reception services

Customer Care : Comprehensive Service

Customer Service

Handling of complaints and incidents

24x7 Help Desk and After Sales

Information on products and services

Order intake, subscriptions

Campaign and promotion management

Remote sales and promotions

Remote secretarial services

Is a shared service right for me?

Yes,

if you need:

A 24/7/365 service
Professionals trained and educated to effectively handle all aspects of your business.
Access to an account manager for fast and flexible communication.
Pricing for packs of calls handled and low set up costs.
All-inclusive service. No surprises.
Full scalability without the need to increase your own structure.
Agents communicating in several languages.
A customer service for multimedia campaigns (phone, chat, email) with unknown volume to manage.

Yes,

if you have:

A volume between 100 and 2000 calls per month.
A Call Center with its own platform that needs to extend hours or services, needs an overflow capacity, or performs actions outside of regular hours or during seasonal periods.

Shared services

Shared services

Reception services

Is a shared service right for me?

Certificates in the provision of contact center services. Outbound and inbound calls

Local Contact Center company offering value-added solutions for more than 20 years.

All rights reserved |

2026

Aedea

Legal notice

/

Ethical channel