Aedea Lab

Aedea Lab

Aedea’s Contact Center LAB is a space for the generation of new ideas that is constantly evolving. It aims to develop a Global Model to improve the customer experience as well as the quantitative and qualitative results of the platforms.

In response to the need to improve Customer Service and commercial activities, this Service is designed to obtain the efficiency and effectiveness necessary to obtain optimal results by means of:

Observation and Analysis of the situation

Strategy Development and Action Design

Development of artificial intelligence technologies to improve user interactions

UAT (user acceptance testing). Testing on our platforms

Service improvement process