{"id":32551,"date":"2025-07-09T10:12:50","date_gmt":"2025-07-09T08:12:50","guid":{"rendered":"https:\/\/www.aedea.es\/ethical-channel\/"},"modified":"2025-10-29T10:20:19","modified_gmt":"2025-10-29T08:20:19","slug":"ethical-channel","status":"publish","type":"page","link":"https:\/\/www.aedea.es\/en\/ethical-channel\/","title":{"rendered":"ETHICAL CHANNEL"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"32551\" class=\"elementor elementor-32551 elementor-32423\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1b9e32 e-flex e-con-boxed e-con e-parent\" data-id=\"f1b9e32\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f900a4 elementor-widget elementor-widget-template\" data-id=\"2f900a4\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"32933\" class=\"elementor elementor-32933 elementor-32426\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d57d0a9 e-con-full e-flex e-con e-parent\" data-id=\"7d57d0a9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-527a040c elementor-widget elementor-widget-heading\" data-id=\"527a040c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ETHICAL CHANNEL<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25c70ca e-flex e-con-boxed e-con e-parent\" data-id=\"25c70ca\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2f9dbb elementor-widget elementor-widget-spacer\" data-id=\"a2f9dbb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff4292b e-flex e-con-boxed e-con e-parent\" data-id=\"ff4292b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccb0a87 elementor-widget elementor-widget-text-editor\" data-id=\"ccb0a87\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At <strong>AEDEA CONTACT CENTER<\/strong> we firmly believe in the importance of fostering a safe, ethical and equal environment that can be trusted by all our employees, customers and partners.<\/p><p>For this reason, we have implemented a robust <strong>Ethics Channel <\/strong>that enables anyone to report any potential misconduct or ethical violations within our organization. This is a channel where any possible non-compliance or irregularity within the organization can be reported, as described in <strong>Law 2\/2023<\/strong>, of February 20th, which regulates the protection of individuals reporting regulatory violations and fighting corruption. <\/p><p><strong><u>WHAT FACTS CAN BE COMMUNICATED?<\/u><\/strong><\/p><p>Through the Ethics Channel, you can report any facts that you consider may constitute a breach of legal regulations, the Code of Ethics or any other applicable internal regulation, such as:<\/p><ul><li>Conduct related to fraud and corruption.<\/li><li>Conduct related to safety, health and hygiene at work.<\/li><li>Discrimination and harassment in the workplace.<\/li><li>Conduct relating to information security and data protection.<\/li><li>Anticompetitive practices.<\/li><li>Conduct contrary to human rights or damage to the environment.<\/li><li>Other possible serious or very serious criminal or administrative offenses.<\/li><\/ul><p><strong><u>ESSENTIAL PRINCIPLES OF THE MANAGEMENT PROCEDURE:<\/u><\/strong><strong> <\/strong><\/p><p><strong>Confidentiality:<\/strong> We understand that confidentiality is essential to encourage individuals to submit communications to the ethical channel. We guarantee absolute confidentiality throughout the process and will protect the identity of the person making the report to the extent permitted by law. This includes the option of submitting information anonymously.  <\/p><p><strong>Impartial investigation process:<\/strong> Once a communication is submitted, the specialized team in charge of channel management will thoroughly investigate the matter in an objective and diligent manner in accordance with internal regulations and applicable legislation. Throughout the entire process, the rights of the persons involved will be respected, this includes, in particular, the presumption of innocence.   <\/p><p><strong>Protection against retaliation:<\/strong> We do not tolerate any form of retaliation against bona fide whistleblowers. We are committed to safeguarding the rights and integrity of individuals who report any wrongdoing. Any individual who retaliates against a whistleblower will face appropriate disciplinary action..  <\/p><p><strong>Diligence:<\/strong> The persons managing the channel shall process any information communicated to them diligently.. In any case, the necessary decision shall be adopted within a maximum period of three months, except in in particularly complex cases, that may require an extension of the period, in which case, this may be extended up to a maximum of three additional months. <\/p><p><strong>Resolution and follow-up:<\/strong> Upon completion of the investigation, we will take the necessary actions to address the identified problem and, where possible, take corrective action to prevent future irregularities. In addition, we are committed to keeping the person who made the report informed of the progress and resolution of his or her communication, whenever possible and permitted by law. <\/p><p><strong> <\/strong><strong> <\/strong><\/p><p><strong><u>HOW TO SEND A COMMUNICATION?<\/u><\/strong><\/p><p>There are two options:<\/p><ul><li><strong>Through the co-resol app:  <\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c00fd07 e-flex e-con-boxed e-con e-parent\" data-id=\"c00fd07\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c7d0db elementor-widget elementor-widget-image\" data-id=\"2c7d0db\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"571\" height=\"321\" src=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture2.png\" class=\"attachment-full size-full wp-image-30416\" alt=\"\" srcset=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture2.png 571w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture2-300x169.png 300w\" sizes=\"(max-width: 571px) 100vw, 571px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67e0551 elementor-widget elementor-widget-image\" data-id=\"67e0551\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"396\" height=\"625\" src=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture1.png\" class=\"attachment-large size-large wp-image-30420\" alt=\"\" srcset=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture1.png 396w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture1-190x300.png 190w\" sizes=\"(max-width: 396px) 100vw, 396px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a9f478 e-flex e-con-boxed e-con e-parent\" data-id=\"9a9f478\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fcfcff elementor-widget elementor-widget-text-editor\" data-id=\"5fcfcff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li style=\"list-style-type: none;\"><ol><li>Download the co-resol app and accept the notifications. It is free and available on both the App Store and Google Play. <\/li><li>Click on the &#8220;<strong>Click here<\/strong>&#8221; button and then enter the<strong> AEDEA<\/strong> code.<\/li><li>Select the button of the channel to which you want to send the communication.<\/li><li>Write a message or leave a voice note, and be as specific as possible. You can also attach images and\/or files. <\/li><li>Identify yourself or select the anonymity option. In either case, you must accept the Privacy Policy. <\/li><li>Once you have completed these steps, a message will appear on the screen to acknowledge receipt of your click.<\/li><li>Follow-up communication regarding the click will be conducted via a secure chat (accessible via the chat button on the app&#8217;s home screen) until the chat is closed.<\/li><\/ol><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fb604b elementor-widget elementor-widget-text-editor\" data-id=\"9fb604b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Through a web page:<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0369e55 e-flex e-con-boxed e-con e-parent\" data-id=\"0369e55\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82d01db elementor-widget elementor-widget-image\" data-id=\"82d01db\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"900\" height=\"600\" src=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture3.png\" class=\"attachment-large size-large wp-image-30427\" alt=\"\" srcset=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture3.png 998w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture3-300x200.png 300w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture3-768x512.png 768w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/02\/Picture3-272x182.png 272w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11f251c e-flex e-con-boxed e-con e-parent\" data-id=\"11f251c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2405748 elementor-widget elementor-widget-text-editor\" data-id=\"2405748\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"padding-left: 40px;\">It can be accessed through this link:<a href=\"https:\/\/canalco-resol.com\">(https:\/\/canalco-resol.com)<\/a><\/p><ol><li style=\"list-style-type: none;\"><ol><li>Click on the &#8220;<strong>Click here<\/strong>&#8221; button and then enter the <strong>AEDEA<\/strong> code.<\/li><li>Select the button of the channel to which you want to send the communication.<\/li><li>Write a message or leave a voice note, and be as specific as possible. You can attach images as well as documentation. <\/li><li>Identify yourself or select the anonymity option. In either case, you must accept the Privacy Policy. <\/li><li>In this case, a unique ID and PIN for the click sent will appear on the screen along with the acknowledgment of receipt. These should be saved separately for security reasons, so that communication about the status of the click can be maintained later via a secure chat..<\/li><li>To find out if you have a new message in the chat, or if you want to provide more information, go to the home link <a href=\"https:\/\/canalco-resol.com\">https:\/\/canalco-resol.com<\/a> click on the &#8220;<strong>Access a previous click<\/strong>&#8221; button and enter the <strong>AEDEA<\/strong> code, as well as the ID and PIN that you have saved.<\/li><\/ol><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19e61e5 elementor-widget elementor-widget-text-editor\" data-id=\"19e61e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ff0000;\"><u>Important<\/u>:<\/span><\/p><p>This Ethics Channel is not an emergency service. This channel should not be used to report situations involving an immediate threat. If you need assistance in such a situation, please contact your local authorities and use the channels defined for this purpose.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c182589 e-flex e-con-boxed e-con e-parent\" data-id=\"c182589\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f78b79 elementor-widget elementor-widget-spacer\" data-id=\"9f78b79\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At AEDEA CONTACT CENTER we firmly believe in the importance of fostering a safe, ethical and equal environment that can be trusted by all our employees, customers and partners. For this reason, we have implemented a robust Ethics Channel that enables anyone to report any potential misconduct or ethical violations within our organization. This is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-32551","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.aedea.es\/en\/wp-json\/wp\/v2\/pages\/32551","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aedea.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.aedea.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.aedea.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aedea.es\/en\/wp-json\/wp\/v2\/comments?post=32551"}],"version-history":[{"count":2,"href":"https:\/\/www.aedea.es\/en\/wp-json\/wp\/v2\/pages\/32551\/revisions"}],"predecessor-version":[{"id":33473,"href":"https:\/\/www.aedea.es\/en\/wp-json\/wp\/v2\/pages\/32551\/revisions\/33473"}],"wp:attachment":[{"href":"https:\/\/www.aedea.es\/en\/wp-json\/wp\/v2\/media?parent=32551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}