{"id":29507,"date":"2024-06-04T12:08:49","date_gmt":"2024-06-04T10:08:49","guid":{"rendered":"https:\/\/www.aedea.es\/services-dedies\/"},"modified":"2025-11-11T13:37:30","modified_gmt":"2025-11-11T11:37:30","slug":"services-dedies","status":"publish","type":"page","link":"https:\/\/www.aedea.es\/fr\/services-dedies\/","title":{"rendered":"Services d\u00e9di\u00e9s"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"29507\" class=\"elementor elementor-29507 elementor-27830\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a33d070 e-flex e-con-boxed e-con e-parent\" data-id=\"a33d070\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70887fb elementor-widget elementor-widget-template\" data-id=\"70887fb\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"32820\" class=\"elementor elementor-32820 elementor-32713\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76006eb e-con-full e-flex e-con e-parent\" data-id=\"76006eb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f2655c elementor-widget elementor-widget-heading\" data-id=\"7f2655c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Services d\u00e9di\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b737d2 e-flex e-con-boxed e-con e-parent\" data-id=\"4b737d2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ee9b7f7 e-grid e-con-full e-con e-child\" data-id=\"ee9b7f7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9874710 elementor-widget elementor-widget-heading\" data-id=\"9874710\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><a href=\"#emsion\">SERVICES D'\u00c9MISSION D'APPELS<\/a><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db3e850 elementor-widget elementor-widget-heading\" data-id=\"db3e850\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><a href=\"#recepcion\">SERVICES DE R\u00c9CEPTION<\/a><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63f1130 elementor-widget elementor-widget-heading\" data-id=\"63f1130\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><a href=\"#internet\">INTERNET &amp; MOBILE CENTER &amp; BPO<\/a><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a602f01 elementor-widget elementor-widget-heading\" data-id=\"a602f01\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><a href=\"#inhouse\">SERVICES INTERNES<\/a><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73c69bc e-flex e-con-boxed e-con e-parent\" data-id=\"73c69bc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1314f1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e1314f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\" style=\"text-align: center; font-family: 'Roboto';\">Services d\u00e9di\u00e9s<\/h1><br>\n<p style=\"text-align: center;\">Les services avec agents d\u00e9di\u00e9s exclusifs sont id\u00e9aux pour les projets d&rsquo;externalisation qui n\u00e9cessitent des processus d&rsquo;int\u00e9gration technique et des connaissances tr\u00e8s sp\u00e9cifiques. Ils vous permettent de disposer d&rsquo;une \u00e9quipe parfaitement form\u00e9e et au fait de tous les d\u00e9tails et de toutes les particularit\u00e9s de votre entreprise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24be3d3 e-flex e-con-boxed e-con e-parent\" data-id=\"24be3d3\" data-element_type=\"container\" id=\"emision\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-faf5ee1 e-grid e-con-boxed e-con e-child\" data-id=\"faf5ee1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-22301f8 e-flex e-con-boxed e-con e-child\" data-id=\"22301f8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3edeca9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3edeca9\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c718b0a elementor-widget elementor-widget-heading\" data-id=\"c718b0a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Services d \u2018 \u00e9mission d\u2019appels<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80ce45c elementor-widget elementor-widget-text-editor\" data-id=\"80ce45c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Organiser des visites<\/li>\n<li>Agendas d&rsquo;entreprise<\/li>\n<li>Appels \u00e0 manifestations<\/li>\n<li>Actions de vente crois\u00e9e et de vente incitative<\/li>\n<li>Campagnes de r\u00e9activation des clients<\/li>\n<li>Suivi des actions de marketing aupr\u00e8s des clients<\/li>\n<li>Satisfaction des clients<\/li>\n<li>Audits t\u00e9l\u00e9phoniques<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e28c531 elementor-widget elementor-widget-button\" data-id=\"e28c531\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.aedea.es\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f79f7b elementor-widget elementor-widget-image\" data-id=\"4f79f7b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"803\" height=\"675\" src=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/Captura-de-pantalla-2025-01-02-154647.png\" class=\"attachment-large size-large wp-image-29075\" alt=\"\" srcset=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/Captura-de-pantalla-2025-01-02-154647.png 803w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/Captura-de-pantalla-2025-01-02-154647-300x252.png 300w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/Captura-de-pantalla-2025-01-02-154647-768x646.png 768w\" sizes=\"(max-width: 803px) 100vw, 803px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-317479a e-flex e-con-boxed e-con e-parent\" data-id=\"317479a\" data-element_type=\"container\" id=\"recepcion\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2ea1482 e-grid e-con-boxed e-con e-child\" data-id=\"2ea1482\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcbfb8c elementor-widget elementor-widget-image\" data-id=\"fcbfb8c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"900\" height=\"900\" src=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/iStock-1081576368-1-e1735828930731-1024x1024.jpg\" class=\"attachment-large size-large wp-image-29062\" alt=\"\" srcset=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/iStock-1081576368-1-e1735828930731-1024x1024.jpg 1024w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/iStock-1081576368-1-e1735828930731-300x300.jpg 300w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/iStock-1081576368-1-e1735828930731-150x150.jpg 150w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/iStock-1081576368-1-e1735828930731-768x768.jpg 768w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/iStock-1081576368-1-e1735828930731-1536x1536.jpg 1536w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/iStock-1081576368-1-e1735828930731-2048x2048.jpg 2048w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4929f31 e-flex e-con-boxed e-con e-child\" data-id=\"4929f31\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2d56ae elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a2d56ae\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2da4480 elementor-widget elementor-widget-heading\" data-id=\"2da4480\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Services de r\u00e9ception<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71a91cb elementor-widget elementor-widget-text-editor\" data-id=\"71a91cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Service \u00e0 la client\u00e8le : Service complet.<\/li><li>Service \u00e0 la client\u00e8le.<\/li><li>Plaintes et incidents<\/li><li>Service d&rsquo;assistance 24&#215;7 et service apr\u00e8s-vente<\/li><li>Informations sur les produits et services<\/li><li>Campagnes et promotions<\/li><li>T\u00e9l\u00e9vente et t\u00e9l\u00e9promotion.<\/li><li>T\u00e9l\u00e9secr\u00e9tariat.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19ea1fc elementor-widget elementor-widget-button\" data-id=\"19ea1fc\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.aedea.es\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-daff1f5 e-flex e-con-boxed e-con e-parent\" data-id=\"daff1f5\" data-element_type=\"container\" id=\"internet\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0e04bf8 e-grid e-con-boxed e-con e-child\" data-id=\"0e04bf8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e0b76fc e-flex e-con-boxed e-con e-child\" data-id=\"e0b76fc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12e7792 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"12e7792\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12c5c3b elementor-widget elementor-widget-heading\" data-id=\"12c5c3b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Centre Internet et mobile et BPO<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a9c1a5 elementor-widget elementor-widget-text-editor\" data-id=\"1a9c1a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Prise en charge de la navigation sur Internet<\/li>\n<li>Attention automatis\u00e9e (IVR, Portails vocaux&#8230;)<\/li>\n<li>Services multicanaux.<\/li>\n<li>SMS, e-mail, rappel, chat, click to call.<\/li>\n<li>Gestion des m\u00e9dias sociaux<\/li>\n<li>Gestion des courriels<\/li>\n<li>Back office des processus administratifs<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-294731d elementor-widget elementor-widget-button\" data-id=\"294731d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.aedea.es\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bea514b elementor-widget elementor-widget-image\" data-id=\"bea514b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"798\" height=\"676\" src=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/Captura-de-pantalla-2025-01-02-154610.png\" class=\"attachment-large size-large wp-image-29071\" alt=\"\" srcset=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/Captura-de-pantalla-2025-01-02-154610.png 798w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/Captura-de-pantalla-2025-01-02-154610-300x254.png 300w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/Captura-de-pantalla-2025-01-02-154610-768x651.png 768w\" sizes=\"(max-width: 798px) 100vw, 798px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c03c7e7 e-flex e-con-boxed e-con e-parent\" data-id=\"c03c7e7\" data-element_type=\"container\" id=\"inhouse\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-013c2c7 e-grid e-con-boxed e-con e-child\" data-id=\"013c2c7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0861a58 elementor-widget elementor-widget-image\" data-id=\"0861a58\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1710\" height=\"1709\" src=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/iStock-1160405165-scaled-e1735828734301.jpg\" class=\"attachment-full size-full wp-image-29049\" alt=\"\" srcset=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/iStock-1160405165-scaled-e1735828734301.jpg 1710w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/iStock-1160405165-scaled-e1735828734301-300x300.jpg 300w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/iStock-1160405165-scaled-e1735828734301-1024x1024.jpg 1024w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/iStock-1160405165-scaled-e1735828734301-150x150.jpg 150w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/iStock-1160405165-scaled-e1735828734301-768x768.jpg 768w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/iStock-1160405165-scaled-e1735828734301-1536x1536.jpg 1536w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/01\/elementor\/thumbs\/iStock-1160405165-scaled-e1735828734301-qzf3qwzodm6cunjf71agr0v2sgg3bc4j21mt34ud0w.jpg 600w\" sizes=\"(max-width: 1710px) 100vw, 1710px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3cba4f6 e-flex e-con-boxed e-con e-child\" data-id=\"3cba4f6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ea35ee elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0ea35ee\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f79c527 elementor-widget elementor-widget-heading\" data-id=\"f79c527\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Services internes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-711485b elementor-widget elementor-widget-text-editor\" data-id=\"711485b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Notre plateforme offre les meilleures conditions technologiques et humaines pour la fourniture de services \u00e0 votre entreprise, mais aussi, si vous le souhaitez, et pour certains volumes, nous pouvons fournir des services de Centre de Contact sous la modalit\u00e9 \u00ab\u00a0implant\u00a0\u00bb, c&rsquo;est-\u00e0-dire en localisant nos plateformes tr\u00e8s pr\u00e8s de chez vous. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e411f59 elementor-widget elementor-widget-button\" data-id=\"e411f59\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.aedea.es\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da4a6ca e-flex e-con-boxed e-con e-parent\" data-id=\"da4a6ca\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3da70e6 e-grid e-con-boxed e-con e-child\" data-id=\"3da70e6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8c9817b e-flex e-con-boxed e-con e-child\" data-id=\"8c9817b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66f2954 elementor-widget elementor-widget-heading\" data-id=\"66f2954\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">SOLUTIONS<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e19756 elementor-widget elementor-widget-heading\" data-id=\"7e19756\" data-element_type=\"widget\" id=\"compartidos\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Services partag\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1308401 elementor-widget elementor-widget-text-editor\" data-id=\"1308401\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour les services de petite ou moyenne taille, notre modalit\u00e9 \u00ab\u00a0Service partag\u00e9\u00a0\u00bb vous permet d&rsquo;optimiser le co\u00fbt de votre projet. La solution consiste \u00e0 partager un pool d&rsquo;agents (maximum 5 services diff\u00e9rents par agent), hautement qualifi\u00e9s et capables de s&rsquo;occuper et de g\u00e9rer votre service avec la plus haute qualit\u00e9.<br \/><br \/><br \/><strong><span style=\"text-decoration: underline; color: white;\"><a href=\"\/fr\/services-partages\/#es_adecuado_para_mi\"><span style=\"color: #ffffff; text-decoration: underline;\">Un service partag\u00e9 est-il fait pour moi ?<\/span><\/a><\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ac8bdb add-anchor elementor-widget elementor-widget-button\" data-id=\"0ac8bdb\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.aedea.es\/fr\/services-partages\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d80875e elementor-widget elementor-widget-image\" data-id=\"d80875e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"935\" height=\"1299\" src=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2024\/12\/iStock-1135346370-e1734618217272.jpg\" class=\"attachment-full size-full wp-image-28555\" alt=\"\" srcset=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2024\/12\/iStock-1135346370-e1734618217272.jpg 935w, https:\/\/www.aedea.es\/wp-content\/uploads\/2024\/12\/iStock-1135346370-e1734618217272-216x300.jpg 216w, https:\/\/www.aedea.es\/wp-content\/uploads\/2024\/12\/iStock-1135346370-e1734618217272-737x1024.jpg 737w, https:\/\/www.aedea.es\/wp-content\/uploads\/2024\/12\/iStock-1135346370-e1734618217272-768x1067.jpg 768w\" sizes=\"(max-width: 935px) 100vw, 935px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62bfbf9 e-flex e-con-boxed e-con e-parent\" data-id=\"62bfbf9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f324b1 elementor-widget elementor-widget-template\" data-id=\"2f324b1\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"29411\" class=\"elementor elementor-29411 elementor-28216\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-698e68ff e-flex e-con-boxed e-con e-parent\" data-id=\"698e68ff\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4b22f91a e-flex e-con-boxed e-con e-child\" data-id=\"4b22f91a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-61930018 e-con-full e-flex e-con e-child\" data-id=\"61930018\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-518ead8e elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"518ead8e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"388\" src=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2024\/12\/Screenshot-2024-12-18-093859.png\" class=\"attachment-full size-full wp-image-28236\" alt=\"\" srcset=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2024\/12\/Screenshot-2024-12-18-093859.png 768w, https:\/\/www.aedea.es\/wp-content\/uploads\/2024\/12\/Screenshot-2024-12-18-093859-300x152.png 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53bf2663 e-flex e-con-boxed e-con e-child\" data-id=\"53bf2663\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-390ee777 e-flex e-con-boxed e-con e-child\" data-id=\"390ee777\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8554725 elementor-widget elementor-widget-heading\" data-id=\"8554725\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rejoignez notre \u00e9quipe<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14a48134 elementor-widget elementor-widget-text-editor\" data-id=\"14a48134\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Participez \u00e0 l&rsquo;avenir du service client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c0622de elementor-widget elementor-widget-button\" data-id=\"1c0622de\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.aedea.es\/fr\/travaillez-avec-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyez-nous votre CV ici<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SERVICES D&rsquo;\u00c9MISSION D&rsquo;APPELS SERVICES DE R\u00c9CEPTION INTERNET &amp; MOBILE CENTER &amp; BPO SERVICES INTERNES Services d\u00e9di\u00e9s Les services avec agents d\u00e9di\u00e9s exclusifs sont id\u00e9aux pour les projets d&rsquo;externalisation qui n\u00e9cessitent des processus d&rsquo;int\u00e9gration technique et des connaissances tr\u00e8s sp\u00e9cifiques. Ils vous permettent de disposer d&rsquo;une \u00e9quipe parfaitement form\u00e9e et au fait de tous les d\u00e9tails [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-29507","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.aedea.es\/fr\/wp-json\/wp\/v2\/pages\/29507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aedea.es\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.aedea.es\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.aedea.es\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aedea.es\/fr\/wp-json\/wp\/v2\/comments?post=29507"}],"version-history":[{"count":18,"href":"https:\/\/www.aedea.es\/fr\/wp-json\/wp\/v2\/pages\/29507\/revisions"}],"predecessor-version":[{"id":33656,"href":"https:\/\/www.aedea.es\/fr\/wp-json\/wp\/v2\/pages\/29507\/revisions\/33656"}],"wp:attachment":[{"href":"https:\/\/www.aedea.es\/fr\/wp-json\/wp\/v2\/media?parent=29507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}