{"id":30284,"date":"2025-02-25T17:36:23","date_gmt":"2025-02-25T15:36:23","guid":{"rendered":"https:\/\/www.aedea.es\/laboratoire-aedea\/"},"modified":"2025-11-04T10:50:32","modified_gmt":"2025-11-04T08:50:32","slug":"laboratoire-aedea","status":"publish","type":"page","link":"https:\/\/www.aedea.es\/fr\/laboratoire-aedea\/","title":{"rendered":"Laboratoire Aedea"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"30284\" class=\"elementor elementor-30284 elementor-30269\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f74c69 e-flex e-con-boxed e-con e-parent\" data-id=\"6f74c69\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfd7a6c elementor-widget elementor-widget-template\" data-id=\"cfd7a6c\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"32807\" class=\"elementor elementor-32807 elementor-32724\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2041b43 e-con-full e-flex e-con e-parent\" data-id=\"2041b43\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-316d7e8 elementor-widget elementor-widget-heading\" data-id=\"316d7e8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Laboratoire Aedea<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-30f9f14 e-flex e-con-boxed e-con e-parent\" data-id=\"30f9f14\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dab25d elementor-widget elementor-widget-spacer\" data-id=\"9dab25d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ad2840b e-flex e-con-boxed e-con e-parent\" data-id=\"ad2840b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8eee36b e-grid e-con-boxed e-con e-child\" data-id=\"8eee36b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a84cd47 e-flex e-con-boxed e-con e-child\" data-id=\"a84cd47\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78f1f38 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"78f1f38\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"333\" src=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2016\/02\/5-editada1.jpg\" class=\"attachment-full size-full wp-image-26817\" alt=\"\" srcset=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2016\/02\/5-editada1.jpg 500w, https:\/\/www.aedea.es\/wp-content\/uploads\/2016\/02\/5-editada1-300x200.jpg 300w, https:\/\/www.aedea.es\/wp-content\/uploads\/2016\/02\/5-editada1-272x182.jpg 272w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-927393b e-flex e-con-boxed e-con e-child\" data-id=\"927393b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-506dd1b elementor-widget elementor-widget-heading\" data-id=\"506dd1b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Laboratoire Aedea<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a17ee63 elementor-widget elementor-widget-text-editor\" data-id=\"a17ee63\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le Contact Center LAB d&rsquo;Aedea est un espace de g\u00e9n\u00e9ration d&rsquo;id\u00e9es nouvelles en \u00e9volution permanente. L&rsquo;objectif est de d\u00e9velopper un mod\u00e8le global pour am\u00e9liorer l&rsquo;exp\u00e9rience client et les r\u00e9sultats quantitatifs et qualitatifs des plateformes. <\/p><p>Face \u00e0 la n\u00e9cessit\u00e9 d&rsquo;am\u00e9liorer le service client et les actions commerciales, le service est con\u00e7u pour atteindre l&rsquo;efficacit\u00e9 et l&rsquo;efficience n\u00e9cessaires afin d&rsquo;obtenir des r\u00e9sultats optimaux par le biais de:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-452778a e-flex e-con-boxed e-con e-child\" data-id=\"452778a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-38062a6 e-flex e-con-boxed e-con e-child\" data-id=\"38062a6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9d37de5 e-con-full e-flex e-con e-child\" data-id=\"9d37de5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cfb42f elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"2cfb42f\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ebcd88 e-flex e-con-boxed e-con e-child\" data-id=\"3ebcd88\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f76719 elementor-widget elementor-widget-heading\" data-id=\"8f76719\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Observation et analyse de la situation<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8dbaa1d e-flex e-con-boxed e-con e-child\" data-id=\"8dbaa1d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d8c8fdd e-con-full e-flex e-con e-child\" data-id=\"d8c8fdd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ac7973 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"3ac7973\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51fe738 e-flex e-con-boxed e-con e-child\" data-id=\"51fe738\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bdb6701 elementor-widget elementor-widget-heading\" data-id=\"bdb6701\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">D\u00e9veloppement de strat\u00e9gies et conception d'actions<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3233fdf e-flex e-con-boxed e-con e-child\" data-id=\"3233fdf\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-86cb9fe e-con-full e-flex e-con e-child\" data-id=\"86cb9fe\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54f0448 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"54f0448\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c136214 e-flex e-con-boxed e-con e-child\" data-id=\"c136214\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b145c9e elementor-widget elementor-widget-heading\" data-id=\"b145c9e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">D\u00e9veloppement des technologies d'intelligence artificielle pour am\u00e9liorer les interactions avec les utilisateurs.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9832ccb e-flex e-con-boxed e-con e-child\" data-id=\"9832ccb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-13cb693 e-con-full e-flex e-con e-child\" data-id=\"13cb693\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ccd6a5 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"1ccd6a5\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a972ae8 e-flex e-con-boxed e-con e-child\" data-id=\"a972ae8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fc7d88 elementor-widget elementor-widget-heading\" data-id=\"7fc7d88\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">UAT (user acceptance testing). Test sur nos plateformes.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-333afed e-flex e-con-boxed e-con e-parent\" data-id=\"333afed\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca81eb4 elementor-widget elementor-widget-spacer\" data-id=\"ca81eb4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4bef1af e-flex e-con-boxed e-con e-parent\" data-id=\"4bef1af\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d98a41a elementor-widget elementor-widget-heading\" data-id=\"d98a41a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Processus d'am\u00e9lioration des services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-200b7d3 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"200b7d3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"920\" height=\"1080\" src=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/03\/proceso_mejora_fr.png\" class=\"attachment-full size-full wp-image-30652\" alt=\"\" srcset=\"https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/03\/proceso_mejora_fr.png 920w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/03\/proceso_mejora_fr-256x300.png 256w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/03\/proceso_mejora_fr-872x1024.png 872w, https:\/\/www.aedea.es\/wp-content\/uploads\/2025\/03\/proceso_mejora_fr-768x902.png 768w\" sizes=\"(max-width: 920px) 100vw, 920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Le Contact Center LAB d&rsquo;Aedea est un espace de g\u00e9n\u00e9ration d&rsquo;id\u00e9es nouvelles en \u00e9volution permanente. L&rsquo;objectif est de d\u00e9velopper un mod\u00e8le global pour am\u00e9liorer l&rsquo;exp\u00e9rience client et les r\u00e9sultats quantitatifs et qualitatifs des plateformes. Face \u00e0 la n\u00e9cessit\u00e9 d&rsquo;am\u00e9liorer le service client et les actions commerciales, le service est con\u00e7u pour atteindre l&rsquo;efficacit\u00e9 et l&rsquo;efficience [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-30284","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.aedea.es\/fr\/wp-json\/wp\/v2\/pages\/30284","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aedea.es\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.aedea.es\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.aedea.es\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aedea.es\/fr\/wp-json\/wp\/v2\/comments?post=30284"}],"version-history":[{"count":7,"href":"https:\/\/www.aedea.es\/fr\/wp-json\/wp\/v2\/pages\/30284\/revisions"}],"predecessor-version":[{"id":33566,"href":"https:\/\/www.aedea.es\/fr\/wp-json\/wp\/v2\/pages\/30284\/revisions\/33566"}],"wp:attachment":[{"href":"https:\/\/www.aedea.es\/fr\/wp-json\/wp\/v2\/media?parent=30284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}